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Tesla Owner Says Remotely Disabled Autopilot Features Have Been Restored

Tesla has restored the Autopilot driver assistance features it remotely disabled on a Model S, just days after the story was first reported by Jalopnik. The owner in question, who Jalopnik refers to as Alec, said he was contacted by a Tesla customer experience rep who "apologized for my troubles, told me that Tesla has restored all missed options" and "cited a miscommunication" as the reason why the company pulled the Autopilot features in the first place. The Verge reports: Alec had purchased the used 2017 Model S in December from a third-party dealer that acquired the car from Tesla at auction in November. The original owner had equipped the car with the (now-retired) "Enhanced Autopilot" version of Tesla's driver assistance package and the company's "Full Self-Driving" package, which promises increased autonomy over the years. Three days after Tesla sold the car to the dealer, Tesla performed a "remote audit" that flagged those features for removal, according to Jalopnik. Even then, the features were never removed, and the dealer posted the car for sale with both Enhanced Autopilot and Full Self-Driving featured on the car's Monroney sticker -- meaning Alec paid for a car with those features.

But when Alec took the car to a Tesla service center a few weeks after his purchase, he was told that the features were removed. Tesla has removed features from used cars in the past, but typically does so before the car is sold off to a third-party dealer or a new owner. Since Tesla pulled these features both after it sold the car to the dealer, and after that dealer sold it to Alec, it caused some fear that the company was setting a precedent for yanking features on a whim.


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